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00120 Helsinki, Finland
Tel. +358 40 1497638
Opening hours starting 17.10.
Logistics and warehouse store
Friday 12 am – 6 pm
last Saturdays of the month 11 am – 3 pm
Ilveskaari 11 L
Questions about orders:
Tel. +358 44 9847986
(Mon-Thu 9am-4pm, Fri 10am-6pm)
Products and prices
The prices of the products are shown in our online store. All the prices in web shop service are displayed in euros (EUR) which include 24%-VAT.
Vimma Company is not responsible for any additional charges (brokerage charges, duties or customs) on deliveries outside European Union countries.
Your order will be handled in 1-4 business days after it has been completed in VIMMA Warehouse.
Your order will be delivered by the national post service of Finland.
The average delivery time to Finland is 2-3 business days.
The average shipping time to the European Union is 4-14 business days.
If you would like to make an order outside the European Union countries, please contact us at [email protected] before completing your order.
Delivery costs will be added to your order.
Free shipping for orders over 100€. Delivery price 4,90€ for orders under 100€.
Free shipping for orders over 150€ inside EU. Delivery price 9,90€ for orders under 150€.
Delivery price 29,90€.
Payments with Visa, Visa Electron and MasterCard
Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider in cooperation with Finnish banks and credit institutions. In payments made with Visa, Visa Electron or MasterCard Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant. Paytrail Oyj is an authorized Payment Institution.
Paytrail Oyj, business ID 2122839-7
Phone: +358 207 181830
Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.
By using Klarna Checkout you agree terms of Klarna AB (556737-0431, Sveavägen 46, 111 34 Stockholm). Terms can be found on checkout. If you have payment-related questions, we kindly ask you to contact Klarna customer service, 09-425 99 771 (Mon-Fri 8:00 – 18:00) or [email protected].
These terms shall be governed by and construed in accordance with the laws of Finland.
Returns and exchanges
You can return or exchange items purchased at VIMMA online store. You have fourteen (14) days from the date you received your order to return or exchange. If you would like to exchange the size of the product, please contact [email protected] Return fee is 3,50€ from each package. The return fee will be deducted from the refund. The charge from the uncollected packages is 10€.
For customers in Finland: The item you want to return should be accompanied by a completed Returns Document (vaihto- ja palautuslomake) that came with your order. For customers outside Finland, please contact [email protected].
The item you want to return must be in its original condition, complete with original packaging and tags. If these conditions above are met, the customer may return the item and will get a full refund or can exchange it. Returns that are damaged may not be accepted.
Customers are responsible for all return shipping charges. The shipping costs will be deducted from your refund.
If you have to return the goods, please send them to the following address:
Ilveskaari 11 L
Please use the consumer complaint form.
Business ID: FI25677149