FAQ
How do I proceed when I want to make a refund?
You can return the shipment through the Posti Service Point. Please write the customer ID on the package 659163 and Vimmacompany Oy.
Take the shipment to Posti and let them know that this is a customer return from Vimmacompany Oy.
Once the product has been returned according to the instructions, we will refund the full price of the purchase, excluding the € 10 return fee. The refund fee will be deducted from the amount to be refunded.
You can also return or exchange your product in our store in Helsinki to avoid a return fee of 10€ . Shipping costs are non-refundable.
The customer has a 14-day right of exchange and return in accordance with the Finnish Consumer Protection Act. If you want to replace the product, you must return the unused and in good condition product to VIMMA and place a new order from the online store.
More information on return can be found Returnsfrom the page.
How is the 14 days return and exchange right calculated?
In online store orders, the 14-day return and exchange right is calculated from the day when the post office has delivered the package to the customer's chosen delivery point, and in the case of pick-up, from the day when we have sent the pick-up notification via text message.
In pick-up orders, the 14-day return and exchange right is calculated from the day the customer has picked up the package. If the product return is made after the 14-day exchange and return right period, we collect the right to return and collect a €20 return fee from the refundable total amount of the purchase.
Pickup orders: When is my shipment available for pickup?
You will receive a text message when your order has been collected and can be picked up from our store.
When will my package be delivered?
We process your order within 1-4 days. We strive to process all orders as quickly as possible. Please note that occasional campaigns and holidays affect the delivery time.
I want to change the product I ordered to a different size or another product.
If you want to exchange the product, you must return it to VIMMA in an unused and salable condition and place a new order in the online store. You can return the product to a VIMMA store or make a normal return via Posti.
The new product must be ordered via the online store as a new order. We will issue a refund for the returned product when the shipment reaches us.
If we see that a new order has been placed in your name and it is an exchange instead of a refund, we will refund the full refund amount and do not deduct a 10 € refund fee.
I want to make a return, but the original Vimma shipping bag has broken.
You can also return the VIMMA products you bought in other shipping bags than the original VIMMA package. Shipping bags can be purchased e.g. From Posti service points and R-kiosks.
VimmaCompany Oy's return code 659163 must be written on the return bag and it is important to include the VIMMA return form that came with the shipment.
How do I find the right size for me?
The measurements of all products can be found in the bottom right corner of the product page under SIZE. You can contact us by email or phone if you feel uncertain about finding your own size or you can't find the size you're looking for in the size chart.
What do I do when I want to make a complaint?
In case of complaints, please contact [email protected]. It is a good idea to attach a picture of the garment / reason for the complaint. This will allow us to better assess the situation.
VIMMA's products have a 6-month claim right from the date of purchase.
If we consider the complaint to be appropriate, we will refund the full refund amount and do not deduct a refund fee of 10€.
2. Contact information
Customer service:
On weekdays from 11 am to 5 pm
tel: +358 (0) 44 984 7986
Store
VIMMA STORE
Fredrikinkatu 18
00120 Helsinki
Mon-Tues 11-17
Wed-Fri 11-18
Sat 11-16
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